We've put together a list of frequently asked questions. But if we have missed anything please let us know.
RETURNS AND EXCHANGES
If you change your mind, normally we would offer you a store credit less the original shipping cost. Refunds are at the sole discretion of Tactical Distributors. If we do agree to refund your order you will incur a 15% restocking fee and the original shipping cost will not be refunded.
All returns must be accompanied with a RMA# clearly labeled on the outside of the box. Tactical Gear does not accept returns without a Return Merchandise Authorisation (RMA) Number. All packages received without an RMA # included on the box will be returned to the sender.
When returning items to Tactical Distributors, the goods must be accompanied by proof of purchase, be in original purchase condition (unused) and include the packaging, instruction manuals and tags. Products must not be used, worn or soiled. Please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. Tactical Distributors is not responsible for any returned product that is lost or damaged in transit.
No returns, exchanges or refunds on clearance items, unless faulty.
No returns, exchanges or refunds on special order Items such as Optics, Scopes, Thermal Imaging, etc. where by the packaging has been opened and we cannot re-sell that product as new.
Note: All Tactical Distributors returns are subject to assessment. Refunds/Credits are at the sole discretion of Tactical Distributors and will only be given to pre-approved requests. All items must have been purchased through Tactical Gear.. For exchanges there will be a re-delivery fee of $15 to cover the costs to ship the new item to you.
All items are returned including packaging, parts/accessories, etc.
The return is received within 7 days of delivery.
Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.
If you need to exchange it for the same item, send us an email at support@tacticalgear.com.au and send your item to: Unit 2/ 93 Ashmore Road, Bundall QLD 4217 within 7 days
The time it may take for your exchanged product to reach you may vary depending on where you live.
Re-delivery fee from $15.00 (depending on the product) will be charged to you.
If you have received a faulty product or you believe you are entitled to a warranty repair/replacement for an item that is not working correctly, click here or visit http://returns.tacticalgear.com.au and complete all the necessary information. Upload up to 6 images of the item concerned showing any defects. Include a full description of the fault / defect. Our returns department will assess and advise what to do. Tactical Distributors will work with you and the manufacturer to assist in the warranty process. In some cases, Tactical Distributors may instruct you to contact the manufacturer directly if we believe this will be an easier / faster solution for you.
Rest assured we will work to get this resolved ASAP. Happy Customers = Happy Life!
All returns must be accompanied with a RMA# clearly labeled on the outside of the box. Tactical Distributors does not accept returns without a Return Merchandise Authorization (RMA) Number. All packages received without an RMA # included on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly.
We do have ZIP Money for more info on ZIP Money click here
To give our customers the widest selection of choice of products we do not stock all products.
On every product page we put an indication of when your order will ship. Please check the product page of the item that you have ordered to get the best indication of when your order will ship.
TACTICAL GEAR GOLD COAST RETAIL STORE
2/93 Ashmore Road, Bundall QLD 4217 Store Hours: 9AM-3PM Mon-Fri | 9AM-1PM Sat
We work Monday to Friday 9am-4pm AEST. BUT! We are passionate about what we do and your business is important to us so we normally respond to emails outside of our normal business hours pretty quickly.
Only the best in the industry! To learn more click here
If you are a Government Employee you can access GOVP3 and receive exclusive discounted pricing on select brands. Only Government Employees can access this programme. To register click here or visit https://tacticalgear.com.au/govp3
No. Our website sells items online that are available to the public from many other online stores. The sale of any restricted items such as Blue Training Guns, certain knives, batons, Body Armour, Night Vision, handcuffs, pepper spray etc are NOT for sale on our website. If you are a Government employee or Procurement manager wanting to source these items please contact our Government Solutions Team click here. There are some items that we will not sell to people who are under 18 years of age and Tactical Distributors reserves it right to use its discretion and refuse to sell any items to any person without explanation.
Australian Department of Defence - ROMAN Vendor Number
Australian Federal Police 434485
MTC V0669
NSW Health Services 896264
NSW Police Service 68794
Queensland Corrective Services 6207647
Queensland Police Service 6207647
Serco 188999
South Australian Government - Shared Services Including Department for Correctional Services A137615
Tasmania Department of Police, Fire and Emergency Management 719253
Victoria Department of Energy Environment and Climate Action 1006167
Victoria Department of Justice and Community Safety 387687
Victoria Police 244175
Western Australia Police Force 132180
If you are receiving the error Credit and debit card payments aren’t available right now. Refresh the page or try a different payment method at checkout.
With this error code, it is usually an error on the customer's side preventing them from checking out. For example, a local error on their end such as their payment type not accepting the transaction or their browser blocking the cart.
We recommend some trouble-shooting steps to checkout again on your end.
Troubleshooting
Try a different web browser, as well as incognito or private windows to rule out any browser issues.
Try another device, like another computer or mobile phone.
Do not have any firewalls, pop up blockers, or browser extensions that may interfere with checking out.
Clear their cache and cookies on their browser (here is an example from Google and our help center on how to do this). After this, completely reboot the browser.
