Returns and Exchanges

To return an item simply click here or visit http://returns.tacticalgear.com.au and complete the online form. 

Note: All Tactical Gear Australia returns are subject to assessment. Refunds/Credits are at the sole discretion of Tactical Gear and will only be given to pre-approved requests. All items must have been purchased through Tactical Gear Australia. All goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure. You will also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For exchanges there is a $9.99 re-delivery cost.

It happens. Lets fix it! click here or visit http://returns.tacticalgear.com.au and complete the online form.

The shipping cost to send the item back is at your expense. As long as the item is received in a re-sellable condition with all tags attached and original packaging we will send you the exchange. There will be a $9.99 re-shipping fee to cover the cost of sending the new item back to you.

If you have received a faulty product or you believe you are entitled to a warranty repair/replacement for an item that is not working correctly, click here or visit http://returns.tacticalgear.com.au and complete all the necessary information.  Upload up to 6 images of the item concerned showing any defects. Include a full description of the fault / defect. Our returns department will assess and advise what to do.  Tactical Gear will work with you and the manufacturer to assist in the warranty process. In some cases, Tactical Gear may instruct you to contact the manufacturer directly if we believe this will be an easier / faster solution for you.

Rest assured we will work to get this resolved ASAP. Happy Customers  - Happy Life!

If you change your mind normally we would offer you a store credit less the original shipping cost. Refunds are at the sole discretion of Tactical Gear Distributors.  If we do agree to refund your order you will incur a 10% restocking fee and the original shipping cost will not be refunded.

All returns must be accompanied with a RMA# clearly labeled on the outside of the box.  Tactical Gear does not accept returns without a Return Merchandise Authorization (RMA) Number. All packages received without an RMA # included on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly.

To apply for an RMA simply visit http://returns.tacticalgear.com.au

Commonly Asked QUESTIONS ... AND ANSWERS

We do not have Paypal or Afterpay. 

We do have ZIP Money for more info on ZIP Money click here 

To give our customers the widest selection of choice of products we do not stock all products.  We may ship

1. Directly from the Manufacturer

2. From our US Warehouse, or

3. From our Gold Coast Warehouse.  

We communicate delivery lead times with you on the product page of the item you are interested in.  Currently we ship 99% of the time within those time frames.

On every product page we put an indication of when your order will ship.  Please check the product page of the item that you have ordered to get the best indication of when your order will ship. 

No we are online only

We work Monday to Friday 9am-5pm AEST.  BUT! We are passionate about what we do and your business is important to us so we normally respond to emails outside of our normal business hours pretty quickly.

Only the best in the industry!  To learn more click here

If you are a Government Employee you can access GOVP3 and receive exclusive discounted pricing on select brands.  Only Government Employees can access this programme. To register click here or visit https://gov.tacticalgear.com.au/account/register

 if you already have been granted access click here or visit https://gov.tacticalgear.com.au/account/login

No. Our website sells items online that are available to the public from many other online stores.  The sale of any restricted items such as Blue Training Guns, certain knives, batons, Body Armour, Night Vision, handcuffs, pepper spray etc are NOT for sale on our website.  If you are a Government employee or Procurement manager wanting to source these items please contact our Government Solutions Team click here.  There are some items that we will not sell to people who are under 18 years of age and Tactical Gear Distributors reserves it right to use its discretion and refuse to sell any items to any person without explanation.

South Australian Government 
Shared Services SA Including South Australia Police
Vendor Number: A072253

Australian Criminal Intelligence Commission (ACIC)
Vendor Number: 203164 

MTC Broadspectrum
Vendor Number: 2000044916

Northern Territory Government
Including NT Police Fire and Emergency Services
Vendor Number: TACT2005 16

Victoria Department of Justice and Community Safety 
Vendor Number: 343976

Victoria Police
Vendor Number / Supplier Number: 225681

Australian Department of Defence
ROMAN Vendor Number: 1212610

Australian Federal Police
Vendor Number: 431154

Western Australia Police Force 
Vendor Number: 0000128271

Queensland Corrective Services
Vendor Number: 6163505

NSW Government
Vendor Number: 606810

South Australian Government 
Shared Services SA Including South Australia Police
Vendor Number: A072253

Australian Criminal Intelligence Commission (ACIC)
Vendor Number: 203164 

MTC Broadspectrum
Vendor Number: 2000044916

Northern Territory Government
Including NT Police Fire and Emergency Services
Vendor Number: TACT2005 16

Victoria Department of Justice and Community Safety 
Vendor Number: 343976

Victoria Police
Vendor Number / Supplier Number: 225681